Shipping policy

SHIPPING POLICY

Last updated: August 2026

FREE UK SHIPPING

We offer free shipping on every order. The price you see is the price you pay — no hidden shipping costs added at checkout.

WHERE WE SHIP

We currently ship to UK addresses only including England, Scotland, Wales, and Northern Ireland. We do not ship internationally at this time. Watch this space — UK only for now but international shipping is on our radar for the future.

We are unable to ship to PO Boxes or BFPO addresses at this time.

HOW WE SHIP

All orders are sent using Royal Mail Tracked 48. This means:

  • Every parcel has a tracking number
  • You can follow your parcel every step of the way using Royal Mail's tracking tool at royalmail.com
  • Delivery typically takes 2-3 working days after dispatch
  • You will receive your tracking number by email as soon as your order is dispatched

We do not currently offer express or next day delivery options.

DISPATCH TIMES

Every box is personally sourced and curated after we receive your completed quiz answers. This takes time because we are hand picking the right volumes specifically for you — not pulling pre-packed boxes off a shelf.

We aim to dispatch all orders within 7-10 working days of receiving your quiz answers. Please allow for this sourcing and curation time before your order is handed to Royal Mail.

Total estimated time from order to doorstep: approximately 9-13 working days.

Dispatch times are estimates and not guaranteed. During busy periods dispatch may take slightly longer. We will always communicate any significant delays by email.

TRACKING YOUR ORDER

Once your order is dispatched you will receive an email containing:

  • Confirmation that your order has been dispatched
  • Your Royal Mail Tracked 48 tracking number
  • A link to track your parcel on the Royal Mail website

If you have not received a dispatch email within 10 working days of completing your quiz please check your spam folder first and then contact us at hello@mysterymangabox.co.uk

FAILED DELIVERIES

If Royal Mail attempts delivery and nobody is available to receive the parcel they will:

  • Leave a calling card with instructions for redelivery or collection
  • Hold the parcel at your local delivery office for up to 18 days
  • Return the parcel to us if it is not collected within that period

If your parcel is returned to us due to a failed delivery we will contact you by email. Reshipping costs in this circumstance are your responsibility. We will advise you of the reshipment cost before sending again.

WRONG ADDRESS

Please ensure your delivery address is correct at the time of placing your order. We dispatch to the address provided at checkout and cannot be held responsible for parcels delivered to an incorrect address provided by you.

If a parcel is returned to us due to an incorrect address provided at checkout we will reship to the correct address at your cost. We will advise you of the reshipment cost before sending again.

If you notice an error in your delivery address after placing your order please contact us immediately at hello@mysterymangabox.co.uk. If your order has not yet been dispatched we will update your address at no charge. Once dispatched we are unable to redirect parcels.

LOST PARCELS

Royal Mail considers a parcel lost if it has not been delivered within 10 working days of the expected delivery date. If your tracked parcel has not arrived within this timeframe please:

  1. Check your tracking number at royalmail.com for the latest status
  2. Check with neighbours in case it was left with them
  3. Check any safe places on your property
  4. Contact us at hello@mysterymangabox.co.uk with your order number and tracking number

If Royal Mail confirms your parcel is lost we will send a replacement order at no additional cost to you. We are unable to offer replacements for parcels that are still showing as in transit or out for delivery on the Royal Mail tracking system.

DAMAGED PARCELS

If your parcel arrives visibly damaged please:

  1. Take clear photographs of the outer packaging and the damaged contents before doing anything else
  2. Contact us within 48 hours of delivery at hello@mysterymangabox.co.uk with your order number and photographs

We will resolve all damage claims promptly at no cost to you — either a replacement or exchange depending on availability and your preference.

SUBSCRIPTION SHIPPING

For subscription customers your box will be dispatched within 7-10 working days of each billing date following receipt of your quiz answers. Your quiz answers are saved after your first order so subsequent boxes are dispatched without requiring you to complete the quiz again unless you wish to update your preferences.

If you wish to update your quiz answers or delivery address before your next dispatch please contact us at hello@mysterymangabox.co.uk at least 5 working days before your next billing date.

CONTACT

For all shipping enquiries:

Mystery Manga Box
📧 hello@mysterymangabox.co.uk
United Kingdom

We respond to all shipping enquiries within 24 hours Monday to Friday.